INTERNATIONAL WARRANTY

POLICE WATCHES:

Your POLICE brand watch is covered against defects in materials and manufacturing under the terms and conditions of the warranty, for a period of (2) years from the original date of purchase. 

The warranty covers the following components:  the watch movement, the hands and the dial.  Should a covered component be defective in materials or manufacturing during the warranty period under normal use, the watch in question shall either be repaired free of charge or replaced with another watch (the decision lies with the respective authorised international service centre or authorised POLICE dealer). 

The warranty can only be made use of if either corresponding sales receipt or the fully and correctly completed warranty booklet, which has been stamped by an authorised POLICE dealer, can be presented.

 The Warranty does not cover:

  • The battery, the case, the glass, and all kinds or straps and bracelets (including the buckle/clasp)
  • Damage cause by inappropriate treatment, carelessness, accidents or general wear and tear.
  • Water damage, unless the watch bears the wording “water resistant” on the case. Water damage to leather straps is not covered by this warranty in any event. *

This is void if the watch has been damaged due to accidents, carelessness, faulty repairs or other circumstances which are not the result of material or manufacturing defects.

In case of replacement; it cannot be guaranteed that the same watch model will be provided. If your original model is not available, you will receive a watch with a similar value and appearance.  The warranty for the replacement watch expires two (2) years after the purchase date of the replaced watch.

Further claims of the buyer against the manufacturer that are based on mandatory legal provisions.

In the events of a warranty claim, or if the watch needs to be repaired for some other reason:

Please send the watch together with your purchase receipt and/or the fully and correctly completed warranty booklet with the authorized POLICE dealers stamp, along with a description of the problem, to your nearest authorized international service centre - contact us on support@tregerbrandsworkshop.zendesk.com for more information.

For the services which are not covered by the warranty, the authorized international service shall provide the desired service for a charge that is based on the model of watch and type of work to be carried out. The applicable prices can be adjusted at any time.

Please do not send the watch with the original packaging, as this cannot be returned to you.  We recommend you obtain insurance when returning the watch and ensure that it is appropriately packaged. No Liable will be accepted for loss or damaged to the watch during transportation.

Replacement of the battery

Battery changes must be carried out by an authorized international service centre or an authorized POLICE dealer. The international warranty shall be void in the event of improper treatment.

Leaving the battery in the watch after its operational reliability can cause leakage and damage to the watch movement.  This occurrence will not be covered by the warranty.

 

POLICE JEWELLERY

Your POLICE JEWELLERY item is warranted against defects in materials and workmanship according to the terms and conditions of this warranty, for a period of 1 year from the original date of purchase.  The warranty only covers damages that, according to POLICE JEWELLERY or an authorised POLICE JEWELLERY retailer, are not caused by accident or inappropriate use, ordinary wear and tear or, attempted repair by the customer.

Your stainless-steel jewellery has the benefit of excellent durability and has a good tarnish resistance. Though stainless steel will not stain or rust as easily as regular steel, it is not guaranteed to stay stain free for life. The leather parts of your jewellery item will be wearing off by regular use, the same way as clothes for example.  Therefor, it is recommended that you take special care of it. Please avoid immersion in salt water, detergent or chemicals.  We recommend to take it off for swimming and sports. This will ensure a much longer endurance of your POLICE JEWELLERY item.

 

Certain POLICE JEWELLERY contains magnets, mainly for clasping purposes.  Please do not use any magnetic products if your pregnant or wearing any electro-medical devises such as a pacemaker.  Any magnet sensitive gadget should be kept away to avoid damage.  In the event of a warranty claim. Or if the POLICE JEWELLERY item needs to be repaired for any other reason, please send it together with your purchase receipt or the fully completed warranty booklet along with a description of the problem to you authorised retailer or to your national service centre.
Please contact us on jewelleryrepairs@tregerbrands.co.za for more information on where to send your item(s) to.

Every item found to be defective under warranty may be, at the discretion of POLICE JEWELLERY or an authorized POLICE JEWELLERY retailer:

  1. Replaced by an identical piece if available: or
  2. Substituted with a piece of comparable value: or
  3. Repaired depending on the degree of damage to the warranted product, feasibility as well as the availability of replacement parts.

Please retain the purchase receipt, gift certificate or the stamped certificate of authenticity in case you have a warranty claim.  The receipt and this certificate serve as proof of purchase and as evidence of entitlement to this warranty.

 This warranty is not intended to diminish in any way specific legal rights, which may vary depending on the country the product was purchased.